I designed and evaluated an initial version of the Jigsaw Clean product (now Data.com Clean) for Salesforce users. This product provided an extremely high value for sales users to easily "clean" their CRM data with only a few clicks. Key features included a comparison overlay as well as field-level indications when data was different between Salesforce and Jigsaw. Important parts of my design process for this project included: sketching, facilitating team design studio sessions, building 2 high-fidelity prototypes, evaluating designs in usability testing, developing personas, heuristic evaluation, and interpretation of user survey results.
4 months in 2011 for Salesforce
Myself and 4 other team members